K7 Computing Pvt. Ltd - Safe | Secure

1. How to Identify a virus ?

If you know the symptoms and are receiving specific error messages, you can search online by describing the symptoms and errors at Google, Yahoo or MSN. You should look for articles or newsgroup where the behavior is described. You can also search through our Viruses and Risks section.

Download and install K7 TotalSecurity. If you still think your system is infected and K7 TotalSecurity is unable to detect the virus, describe the symptoms and error messages and mail it to support@k7computing.com.

2. How do I remove a virus?

If your computer is already infected with a virus, these steps have to be carried out by a computer professional.

a. Take backups of your data and create an emergency rescue disk.

b. Install K7 TotalSecurity or K7 AntiVirus and update the latest virus definitions by connecting to the internet.

c. Set K7 TotalSecurity to only detect virus and not delete the file automatically. This is because if an important operating system file is infected, deleting the file might stop the system from working.

d. Based on scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.

e. Note: Some viruses will stop your scanner from installing or running. If this is the case, you can share the drive and scan it across a network from another computer.

3. How do I submit a virus sample for analysis ?

a. Update K7 TotalSecurity with the latest virus definitions and run a full System Scan.

b. If the suspected file(s) are not caught by the scanner, mail the file(s) to k7viruslab@k7computing.com. If you are an experienced computer user, please zip the files and mail it.

c. If you suspect that an email attachment has a virus and has not been caught by the scanner, forward the email (do not open the attachment) to k7viruslab@k7computing.com.

d. And thanks for participating in the War on Viruses. Regular submitters will get souvenir T-Shirt and Badges for fighting the War.